Terms & Conditions

Through our site you may apply for quotes and view policies available. In providing you access to the site, we apply the following terms. Please read the terms carefully before using and accepting.

Last Updated: 23rd September 2015

Terms of Business Multi Agency Intermediary Updated 23rd September 2015
Authorised Status
TTSP Ltd. t/a Top Insure (henceforth ‘TI’) is regulated
by the Central Bank of Ireland as a Multi-Agency Intermediary.
A copy of the company’s Authorised Status is contained in this
document. TI is a member of the Professional Insurance
Brokers Association.
TI offer a fair analysis of the market in relation to non-life
insurance (motor, property, liability and personal accident) and
transmit orders on clients behalf to any of the insurance
undertakings, lenders or product producers from whom the
Company hold letters of appointment.
Remuneration Policy
General Branch
• TI, in respect of all General Insurance business, may charge a
service fee per policy (at inception and renewal).
Mid Term Adjustments:
• A service fee of up to €100 may be charged in respect of
permanent & temporary mid-term adjustment to contracts.
Direct Debit Defaults:
• TI will charge a minimum fee of €10 on all direct debit defaults on
all policies
• TI may charge a service fee of up to €100 in respect of contracts
being cancelled by either the client or insurer at inception, post
renewal date or mid-term.
• TI may charge a fee of up to €100 in respect of contracts being
cancelled mid-term due to direct debit default or as a result of the
finance agreement financing the contract defaulting.
• TI reserves the right to request immediate cancellation of any
contract that is financed by a finance agreement that has defaulted
or cancelled
• TI reserves the right to cancel any general insurance contract as a
result of the policyholder not complying with our requests for
documents or for non-cooperation of a policyholder.
• TI reserves the right to charge the above said service fees while
retaining the above service fee on the new business or renewal
Conflict of Interest
It is the policy of TI to avoid conflict of interest when providing
services to clients. Where unavoidable conflict arises, we will
advise you of this in writing before providing service.
Complaints Procedure
A written procedure is in place for the handling of complaints.
Complaints should be addressed in writing to the Managing
Director, TTSP Ltd T/A Top Insure., 32 Parnell Street,
Waterford. Complaints are acknowledged in writing within 5
business days of receipt with updates will be advised in intervals
of no more than 20 business days. We endeavour to resolve
complaints within 40 business days and findings will be
furnished to you within 5 business days of completion of the
investigation. In the event that you are not satisfied with the
handling of or response to your complaint, you may refer the
matter to the Financial Services Ombudsman, 3rd Floor,
Lincoln House, Lincoln Place, Dublin 2 or call 1890-882090.
Consumer Protection
Our firm is subject to the following Codes of Conduct issued by
the Central Bank of Ireland. These codes offer protection to our
clients and all of the Codes can be found on www.centralbank.ie –
Consumer Protection Code 2012, Minimum Competition Code
2011, Prudential Handbook for Authorised Advisors and
Restricted Intermediaries.
TI is a member of the Investor Compensation Scheme established
under the Investor Compensation Act, 1998. The legislation
provides for the establishment of a compensation scheme and to
the payment, in certain circumstances, of compensation to clients
of firms covered by the Act. However, a right to compensation
only applies where money or investment instruments held by us on
your behalf cannot be returned either for the time being or for the
foreseeable future, and where the client falls within the definition
of eligible investor as contained in the Act. If the right to
compensation is established, the amount payable will be lesser of
90% of the client’s loss, which is recognised as being eligible for
compensation or €20,000.
Use of Client Data
Use of personal data will be solely used by TI for the purpose of
marketing and advising clients of changes to market products. TI
reserves the right to contact you via phone, SMS and e-mail if you
submit your contact details on our website.
Client’s Money
TI accept payments in cash, cheque, or bankers credit in respect of
all classes of insurance in the circumstances permitted under
Section 25G of the Investment Intermediaries Act, 1995. Payments
must represent premium in respect of either a renewal of a policy,
which has been invited by an insurance undertaking or product
producer or a proposal accepted by an insurance undertaking or
product producer. TI is not authorised to accept cash or negotiable
instruments in any other circumstances.
Credit Policy
Credit cannot be extended to clients in respect of initial, renewal
or additional premiums. Initial or first premiums must be paid at
inception of cover and renewal premiums before the policy
renewal date. Otherwise, we will advise the insurance undertaking
or product producer involved and cover will be cancelled.
TI issue receipts for all payments received pursuant to Section 30
of the Investment Intermediaries Act, 1995, and should be retained
in a safe place.
Terms of Business Multi Agency Intermediary Updated 23rd September 2015
Data Protection
TI abides by the Data Protection Act, 1988 and 2003. You may be
entitled under this Act to inspect all personal information held on
file upon request and have any errors of fact corrected. All requests
should be forwarded to the Compliance Officer.
In the Event of Default of Payment of your Insurance Policy
A 30 day grace period is allowed by Product Producers for
premiums to be collected on each anniversary of the policy. If you
fail to maintain payment of your insurance premium, your
insurance company will be notified and your cover cancelled.
Therefore, your home or other properties may be at risk.
Below is a list of insurance undertakings and product producers from which letters of appointment are held
Product Producers (General Insurance)
AIG Europe Ltd
ARB Underwriting Ltd
Aviva Insurance Ltd
Aviva Health
BCMI Insurance & Investments Ltd
Bl u e I n s u r a n c e
Ca p i t a l Co v e r
Cover Centre Insurance Ltd
Dolmen Insurance Brokers Ltd
Kennco Underwriting Ltd
KIDD Insurance
MIS Claims
O’Brien Finlay Insurance Associates Ltd
Patrona Underwriting
Wrightway Underwriting Ltd
Zurich Insurance Plc
This Terms of Business is effective as of the 12th November 2015