Travel Insurance Claim

Keep calm, here's what to do if you need to make a claim

Knowing what to do in the event of a claim

You must give written notice to MAPFRE Assistance Travel Claims as soon as possible, but in any event within 31 days. The terms and conditions of travel insurance policies can vary across providers. Most policies will offer very specific instructions for you to follow when you are abroad that could affect you if you need to make a claim.

For example, insurers will insist that you get police reports (fully translated) within varying timeline of 12 to 24 hours after the incident has occurred. In the event of a medical incident, your insurer will require you to contact the company’s medical/emergency assistance line on +353 91 560 616 as soon as possible after the event or in any event before 31 days, in order for your claim to be accepted. It is important that you read your policy thoroughly before you travel so you are fully aware of any policy conditions, as you never know when the worst could happen.

Keep all documents and receipts

Make sure you keep all documents and receipts that support your claim. You should have reported the incident while you were abroad, so it’s imperative to send in your supporting claim documents to the insurer as soon as you can, as there may be a time limit for submitting supporting documents.
You can download the claim form from the below list:

The above links are PDF downloads that are required to be printed and fully completed by you and returned to:
MAPFRE Assistencia Travel Claims,
Ireland Assist House,
22-26 Prospect Hill,
Galway

Please ensure that all original documentation in support of your claim is sent with your claims form as photocopies are not acceptable and can lead to a delay in the handling of your claim. An acknowledgement letter will be sent to you upon receipt of your completed claims form that will advise you of your claims reference number. Please ensure that this reference is quoted in any future contact.

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